Delivery, shipping, withdrawl
Shipping costs, Delivery and withdrawl
Don't forget to select the applicable shipping rate before checking out.
Protecting materials makes a box larger:
Large or tall objects require extra protection which may increases the size of a normal box. We may need to ship such products with a specialized shipping company.
Vulnarable products over 70 cm in height and mirrors can't be shipped as standard box.
Furniture can only be shipped on a pallet.
To calculate the shipping costs manually, please contact us and provide us the destination address and postal code (zip-code).
Large mirrors can only be shipped on a pallet. Sometimes it is possible to ship a mirror frame in a box, when the customer agrees to receive it without glass. The maximum size of such a box is 100 cm. Please contact us to inquire if and how a particular mirror can be shipped.
Tracking your package:
In general: tracking information is available 1 day after receiving the tracking code. Please keep in mind that updated tracking information is not guarranteed, especially for shippings outside the EU.
Conditions for Returns
A) Visible damage of the package:
Never accept a severe damaged package if it is obvious the object inside could be broken. Refuse the package at the door and don't sign for delivery.
Reporting damage: when your purchase is damaged please follow the steps below:
1. Contact the shipping company in your country within 24 ours to let them register the damage. Ask for a case- or complaint- number as proof of registering. We need this for the Dutch shipping company.
2. Make at least 4 different (high-res) digital photo's from the damage product and 4 of the packing.
3. Send us the photo's and the proof of registration by e-mail within 2 days, including a description of the damage. Do not return the package, unless we ask you to do so, but keep it at hand untill further notice.
4. We will replace the broken object - taking in consideration sub A - when spotting any damage or impediments at the moment of delivery - do not accept the package at your door - as soon as possible after receiving the above requested information. If we can't replace the object you will be refunded.
B) You do not like your purchase
When your purchase is shipped within the European Union you have the legal right to withdrawl your purchase, within 14 days after receiving in the original, undamaged product-packing (including inner packing, labels, certificates). If there is no exclusion for returning, send us an e-mail to inform us, prior to shipping the parcel and wait for our reply. Please fill out the DOWNLOADABLE "Withdrawl Form" so we can faster handle your returns.
Include this form into the package. Please keep the shipping-receipt of your post office. The responsibility and costs for returning the purchase is yours. We only compensate undamaged goods in the original, as undamaged as possible, packaging.
C) After we receive the returned product(s) in good condition, taking the Conditions for Return in consideration, we will refund your payment within 4 - 15 days.
Exclusions on returning goods:
Customized products are, because of their nature, excepted from the respite period. Also excepted are products we contacted you about, because they were out of stock and we had to order them at the manufacturer, such as furniture or other large objects.
When any of the statements made above are unclear or if your questions are not answered by the FAQ, we can be contacted by e-mail: email@example.com