Delivery, shipping, withdrawl

Shipping costs, Delivery and withdrawl

Calculation shipping costs

Forwarding-charges are related to the weight, size, country and delivery method. When dragging products into your shopping cart the forwarding-charges will be displayed after selecting country and postal code (ZIP) and hitting the button Calculate. These costs include VAT and insurance against loss or damage up to 900 Euro. Rates shown apply to standard shipping methods.  
Don't forget to selet the applicable shipping rate before checking out. If the package (including box) exceeds the size of 100 cm x 50 x 50 cm, or is over 20 kilo's, or its box is over 300 cm (1x length + 2x wide + 2x depth) you can't calculute the shipping costs online. Please contact us for an inquiry.

Exceptions - no standard rates:  
Larger or tall objects require extra protection which makes the package larger. We may need a different carrier when the maximum allowed normal shipping size exceeds. 
Vulnarable products over 70 cm in height and mirrors can't be shipped as standard package. 
Furniture can only be shipped on a pallet.
In case we need to calculate the shipping costs manually, please provide us the full destination address including postal code / zip-code. 

Except for the Netherlands, we will ship mirrors without it's glass, to avoid damage to the frame when it breaks. Large mirrors can't be shipped. The maximum package size for delivery outside Europe is 100 cm x 50 x 50 cm  and 20 kilo's.  Please contact us to inquire whether a particular mirror can be sent.

International shipping 

We deliver to most countries. If your country is not listed in the online calculation program, please contact us. Import duties/local tax in the country of destination are not included. Any surcharges are the buyer's responsibility. Please check the customs regulations in your country to determine if additional duties or special regulations apply, prior to buying. 
If you purchase something to sent to a friend or family outside Europe, you need to be aware of the fact that the addressee may have to pay local taxes!

VAT/sales tax deduction:

Prices shown in our webshop include 21% Dutch VAT. If the destination country of the package is not part of the European Union, this VAT will automatically be shifted when checking out. This also applies to displayed shipping costs.  Dropping sales tax (VAT) only applies to direct and pre-payed online orders.

Delivery time 

Products in stock will be shipped within 1 - 2 days. Products which are not in stock (backorder) will be ordered at the manufacturer and will be shipped a.s.a.p.  Furniture by Toms Company usually takes 4 - 8 weeks; smaller Toms Drags items 4-6 weeks. Please contact us to get a more accurate indication.
Delivery time differs from country to country and depends on loacal courier services as well. On request we can only give you an indication. 

Tracking your package:
Tracking information is available 1 day after receiving the code. Please keep in mind that not every destination country returns accurate and updated tracking information. Select the applicable shipping company (as communicated in the shipping notification) to track the package.

When can you expect your package:

On you can find out how long the shipment will be on its way. Local condtions (bad weather, holidays,customs procedures, strikes etc.) may influence the time of delivery..

Not at home at the time of delivery

If you are not at home during a delivery attempt, you usually receive a note from the parcel service in the mailbox, or you are informed by e-mail about the possibilities of receiving the parcel. Please respond in a timely manner! If you do not collect the package within the specified time or give timely delivery instructions, the package will usually be returned to us. This involves costs. With such a return shipment we only reimburse the price of the returned goods, but the shipping costs are for your account.

Conditions for Returns 

A) Visible damage of the package:
Never accept a severe damaged package if it is obvious the object inside could be broken.  Refuse the package at the door and don't sign for delivery. 

Reporting damage: when your purchase is damaged please follow the steps below:
1. Contact the shipping company in your country within 24 ours to let them register the damage. Ask for a case- or complaint- number as proof of registering. We need this for the Dutch shipping company.
2. Make at least 4 different (high-res) digital photo's from the damage product and 4 of the packing.
3. Send us the photo's and the proof of registration by e-mail within 2 days, including a description of the damage.  Do not return the package, unless we ask you to do so, but keep it at hand untill further notice. 
4. We will replace the broken object - taking in consideration sub A - when spotting any damage or impediments at the moment of delivery - do not accept the package at your door -  as soon as possible after receiving the above requested information. If we can't replace the object you will be refunded.

B) You do not like your purchase
When your purchase is shipped within the European Union you have the legal right to withdrawl your purchase, within 14 days after receiving in the original, undamaged product-packing (including inner packing, labels, certificates). If there is no exclusion for returning, send us an e-mail to inform us, prior to shipping the parcel and wait for our reply. 
Please fill out the DOWNLOADABLE "Withdrawl Form" so we can faster handle your returns.
Include this form into the package. Please keep the shipping-receipt of your post office. The responsibility and costs for returning the purchase is yours. We only compensate undamaged goods in the original, as undamaged as possible, packaging.

C) After we receive the returned product(s) in good condition, taking the Conditions for Return in consideration, we will refund your payment within 4 - 15 days. 

Exclusions on returning goods
Customized products are, because of their nature, excepted from the respite period. Also excepted are products we contacted you about, because they were out of stock and we had to order them at the manufacturer, such as furniture or other large objects.  

When any of the statements made above are unclear or if your questions are not answered by the FAQ, we can be contacted by e-mail:  

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