Forwarding-charges are related to the weight, size, and the country of delivery. When dragging products into your shopping cart the forwarding-charges will be displayed after selecting country and zipcode.

Delivery time:

Products in stock will be shipped within 1 - 3 days. Products which are not in stock must be ordered at the manufacturer. For those the delivery time depends on the type of product. Small products will take 2 - 5 weeks; furniture will take appr. 8 - 13 weeks.

European Union and International shipping
We deliver to most countries. When dragging products into your shopping cart and choosing the country of delivery, the shipping costs will be displayed. If your country is not listed, please contact us. For larger objects, like drawers, you can contact us for the shipping costs. In this case we need the exact address and zip code for shipping and the items you are interested in to calculate weight and meassurements. Please note that customers will be responsible for all fees, taxes and Import duties for shipments sent outside of the European Union.

Conditions for Return
Do you want to exchange or return a purchased item, then please keep the following rules in mind:

A) IMPORTANT: Delivery of damaged goods (damage during transport)
When the packaging of a delivered product is (severely) damaged and you presume that one or more products are broken, then refuse the delivery immediately at your door. If only the packaging is slightly damaged you can accept the package, but ask the deliverer to report this and demand if possible an official statement.

When, after unpacking your product, you find out the product is indeed damaged, the following procedure needs to be followed :

- Contact the shipping company in your country and make a complaint about the broken object. They need to register the details and you must be provided with a case-number or complaint- number. This number is important, ASK for it.

- Shoot some pictures fromt the broken item, including some of the box it came in.

- sent us within 3 days after receiving the package an email regarding a description of the damage, the case number the shipping company provided you with, and attach all the pictures .

Don't send the package back unless we ask you so.  A quick response about the damage is evident, to claim the damage at our insurance company in time. If a damage is not reported within 4 days  the product will not be replaced or payed back.

NOTE: if you did not report the damage at the moment of delivery, but you did sign for the receipt of the package Decovista and the transporter cannot be held responsible for the compensation of any damage whatsoever.

B) You do not like your purchase
If you are not satisfied with your purchase, you can return the product within 14 days upon receipt, unless it has been ordered for you at the manufuacturer because we did not have it in stock. The forwarding-costs, as are the insurance costs for damage or loss, are to be paid for by the customer. We therefore advise to always insure the product when returning it.

C) After we receive the returned product(s), taking the Conditions for Return in consideration, we  will return your payment, minus the made shipping costs at the first delivery, on your bank account within 14 days.

Restrictions on returning goods

Customized products and hand crafted products, such as the hand painted Toms products, are, because of their nature, excepted from the respite period. They can only be returned in case of transport damage, taking in consideration the Conditions for Return, stated at sub A. When spotting any damage or impediments at the moment of delivery always contact us for information about the possible procedures.

Points of interest
Unstamped or inadequately stamped articles will be refused and do not apply for exchange or any form of compensation, unless it can be proved that a written agreement saying different, has been made.  We only compensate undamaged goods in the original, as undamaged as possible, packaging (of course are cases regarding the reporting of damage occurring during transport excluded from this).

Contact
When any of the statements made above are unclear or if there are any questions that cannot be answered by the FAQ, we can be contacted. We recommend you to use the contact form to be found under the header of ‘Customer service & contact’, email directly to klantenservice@decovista.nl or call to (+31) (0) 316 249 759. Generally speaking we will contact you within 8 working hours.