Terms and Conditions

Definitions

In these terms and conditions we speak of:
1. Entrepreneur, Privit, acting by the name of Decovista: as the natural or legal person
which offers products and/or services to consumers from a distance.

2. Customer or consumer: the natural person who does not act in the name of a firm or occupation
and who makes a distant agreement with the entrepreneur

Decovista / Privit BV delivers an order to the customer while complying with the legal reflection time or respite period of seven (7) days, as stated in the consumer law. The respite period starts on receipt of the product. The customer is, on receipt, obliged to search the products for any impediments or damage. If this is the case, the customer should inform Decovista, by email or telephone, of this fact as soon as possible and at maximum within two (2) days after receipt of the product/good. That is to say two days after the impediment/damage could have been spotted, generally speaking. If a customer does not accept the delivery for whatever reason, he/she has the right to return the product, within seven working days, in its original state and in its, as far as this is possible, original and undamaged, packaging to Decovista, in order to resolve the agreement. Decovista will return the payment within, at maximum, fourteen days after the product is received according to the conditions stated above. Returned products should be sent to the address displayed on the website. All forwarding-charges (for delivery as well as for the possible return), as are the risks for return (loss, damage etc.), are for the customer to pay.
Excluded from a respite period are the orders of the hand painted and hand refined products, of Toms Company (Toms Drag) and orders which involve down payment or those which are not offered on our site. When speaking of small impediments to hand crafted products no rights can be deducted from advertisements, because these small differences in the products occur because of the way these products are crafted, Decovista preserves the final judgment in these cases. In cases of damage as a result of transport, the product will be replaced. This is only when acted by the central points regarding the offering of damaged goods. Also look at: ‘Shipping & Returns’ in our Conditions for Return, especially sub A.

Applicability

These terms and conditions are only relevant for all offerings and quotes on our internet location, for all agreements made between customers and Decovista and all orders made by the customer via the internet location. Accepting an offer or putting in an order means that the customer agrees and accepts the applicability of these terms and conditions. The terms and conditions can be found at our internet web shop, here they can be downloaded and printed or be requested to be sent to the customer. On settlements made between customer and Decovista, on which these terms and conditions apply, only Dutch laws are in force.

Realization of settlement/agreement

The agreement between the customer and Decovista is realized the moment the customer receives a confirmation in writing (which also includes a digital confirmation) of his order.

Prices and payments
The prices stated on our internet locations are in euros, include VAT and exclude shipping costs. Below the header ‘Payment methods’ the possibilities for the actual online payment are displayed for the various EU-countries. The prices of the products ordered match the prices displayed on the internet location at that precise moment (typos set aside). Prices agreed upon by Decovista and her subcontractors, by other ways than by the internet location, do not bind Decovista for products ordered by the internet location. Decovista preserves the right to adjust prices and tariffs. Adjusted prices and tariffs come into force the moment they are stated on the internet location. If a quote does not have an explicit expiration date the quote will be valid for at most 30 days after it has come into force. Decovista has the right to adjust her prices at any given moment. Prices already agreed on by customer and Decovista by means of an order will, however, not be raised.

Orders

Orders can be made from all EU-countries. As official retailer of Toms Drag Decovista also provides the products not displayed on our website. Are you searching for something, let us know and we will provide you with the information as soon as possible.

Possible Delivery Locations

You can choose your location of delivery simply by filling in the delivery form, this can be an other address than your residence (but not Postbox!).
This might come in handy when you are absent a lot or when the product ordered is a gift. Please do fill in the right address information. When these do not fit, and the delivery cannot be made, Decovista cannot be held responsible.

Gift service

Various articles can be ordered as gifts: ‘delivery in gift wrapping’. Decovista will make sure that the concerning product will be delivered to the delivery address in gift wrapping and a ribbon.

Delivery period

Articles in stock will, generally speaking, be delivered within 3 to 5 working days (Netherlands). For products which need to be ordered at a supplier or subcontractor we have an estimated delivery period of 5 to 20 working days, this however depends on the supplier/subcontractor.
Articles that need to be ordered at Toms Company often have a delivery period of 12 to 25 working days. For new collections and furniture, however, a longer period can be required. If Decovista expects to exceed the legal delivery period of 30 days, she will contact the customer whether he/she wants to continue the order through or cancel it free of charge. This will occur before any order is pushed through. If the customer wants to cancel, the possible down payment will be return as soon as possible, and at maximum within 14 days. If the customer does not want to use the cancellation possibility he explicitly concurs with the possibility that Decovista will exceed the legal delivery period of 30 days and he loses the right to cancel the order on these grounds. If the ordered Toms product still has not been delivered after 13 weeks, the customer can cancel the settlement/order and will receive his possible down payment within 14 days. For any other deliveries which exceed the legal delivery period of 30 days – with consideration of the cases stated above – is given that they can be cancelled cost-free and the possible down payment will be returned to the customer within 14 days.

Down payments

If Decovista and a customer have agreed upon a down payment or deposit it, usually a delivery period of over 30 days is the case. With depositing a certain amount of money the customer explicitly accepts the possible exceeding of the legal delivery period and loses the right to cancel the agreement upon these grounds, if the delivery period were to be exceeded. In case the customer wishes to cancel the agreement anyway, for any reason whatsoever, he agrees and accepts the fact that his down payment will not be returned to him and Decovista / Privit BV will be freed from whatever obligations it held towards the customer.
Products or orders for which the customer made a deposit remain property of Decovista until the entire payment is made by the customer.

Picking up orders

Orders can be picked up on appointment, this takes away any shipping costs. Sometimes ‘pick up’ can be selected as an option when ordering products.
Is this option not displayed when ordering a product, please contact us promptly using either the contact form or telephone. Our office is located in Duiven, next to the A12, between Arnhem and Zevenaar (Province Gelderland, Netherlands).

Confirmation of forwarding

As soon as an order is made, the customer receives a (digital) message with a Track & Trace code, which displays the location and status of the forwarding process.  If the delivery – when occurring in the Netherlands – has not been made within 7 days after receiving our message, please contact us.

Delivery

Deliveries regarding standard package-services in the Netherlands will be often be delivered by TNT-post or DPD. When receiving the goods you will probably have to sign for approval if Decovista has insured the conduction of transport.
For delivery of large objects, such as furniture or tall statues, you will be contacted before delivery for we use our own or seperate delivery service in these cases. We do not delivery using C.O.D.

You were absent
When absence occurs on the time of delivery regarding normal packages, you will receive a note in your mailbox. In the Netherlands the package will be recurrently delivered to your address before you have the option of picking it up at a postal office near you.

When a delivery appointment is made for the delivery of large object(s) which cannot be sent by regular postal services, a delivery is made only once. When a second delivery has to be made the customer will have to pay for the costs. These rise to an amount of 95 Euros.

Returning products

The elaborate rules of conduct on this item are to be found under the header of ‘Shipping & returns’ , these are a part of the terms and conditions. The disclaimer is also a part of the terms and conditions.

Photographic material

Photographs, images and logo’s used on the website are property of distributors, suppliers, importers, artists or Decovista. They cannot be used for commercial goals without permission.

Dutch Version Prevails
The Dutch version of this terms and conditions prevails the translation(s) of it. If you are not sure, please contact us.